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Attraction and services
safety and security protocols

From the bottom of our hearts, we thank you very much for your patronage during these difficult times. Your safety is our utmost priority. To provide you with the safest and most secure environment for your enjoyment this evening, we have implemented a number of new or enhanced safety measures throughout the park and would appreciate your kind understanding and full cooperation.

• Mandatory temperature screening & mask checks prior to entering our premises
• Personal ID registration record retained temporarily for tracing purpose; Mask must be removed briefly for facial recognition for security reasons
• Physical distancing reminders, information on proper conduct while visiting, and barriers throughout the park
• Additional staff to assist and remind guests of safety measures
• Hand sanitizing stations
• All equipment & accessories such as games, keys, tokens and costumes will be sanitized before use and used only once a day
• Disinfection of banknotes, coins, and payment cards
• Guard shields installed at locations deemed necessary
• All activities required gatherings or proximity suspended
• Cleaning and sanitizing to be carried out regularly throughout the park, including air-conditioning cleaning, air disinfection, and increased ventilation

• Reduced capacity to allow physical distancing between groups of guests
• Table and seat arrangements revised to allow physical distancing
• Tables and seats will be used only once a day and will not be shared with other guests.
• Buffet service replaced by serving food directly to our guests to minimize contact
• Additional staff stationed at key locations to assist and remind guests of safety measures
• Additional hand sanitizing stations & floor decontamination mats throughout the restaurant
• Cleaning and sanitizing to be carried out regularly, including air-conditioning cleaning, air disinfection, and increased ventilation
• All kitchen equipment, utensils & accessories will be sanitized before use and used only once a day. No reuse of table or seat on the same day.
• Separate seating arrangement available for elderly or special guests upon request

• Reduced capacity to allow physical distancing.
• Contact-less camera, video recorder and mobile phone deposit and return process
• Daily cleaning & sanitizing of all furniture, equipment and accessories in all service areas including air-conditioning cleaning, air disinfection, and increased ventilation
• Additional staff throughout the theater to assist and remind guests of safety measures
• Additional hand sanitizing stations & floor decontamination mats where necessary
• No proximity between guests and actors (including animal actors) allowed

• Reduced capacity to allow appropriate physical distancing
• Mandatory mask-wearing during ride (masks provided if necessary)
• Mandatory hand sanitizing before boarding

• Staff members and suppliers are screened for fever and illness before entering premises. Any staff who appears to be sick during work will be sent home.
• Staff members wear masks, gloves or protective gears
• Mandatory hand washing every 30 min or more
• Thorough cleaning and sanitizing of backstage areas
• Reduced unnecessary contact, dialogues and interaction with guests




Remember! Under the mask, there is always a smile for you!


© 2021 Phuket FantaSea Public Company Limited. All Rights Reserved.