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FAQs

All our official agents are contractually obligated to sell our tickets at the same prices. Failure to adhere to our one-price policy would result in the termination of that contract. Vouchers bought at an unauthorized discount are invalid and Phuket FantaSea reserves the right to reject the use of such vouchers without refund or compensation.

Tickets may be issued in advance if the full amount is prepaid. It is also possible to confirm a reservation without coming to the park for ticket collection by prepaying the total amount. Reservations paid in full in advance will not be subject to cancellation.

To allow time to visit all our attractions, for 21:00 and 19:30 show (Show Only or Show with Buffet Dinner regardless), the recommended arrival time is 18:30. For other show times, please arrive at least 1 hour before show time.

Yes. A reservation is highly recommended as good seats in the theater are constantly in demand. Our seats are assigned by a computerized seat allocation system on a best available basis.

To ensure that our guests are assigned the best seat possible, all reservations are queued on a first-come-first-serve basis and seats will only be assigned by a computerized seat allocation system on day of show.

To make a reservation, we will require the following information.
1) Your name
2) Ticket type (Show with Buffet Dinner or Show Only)
3) No. of guests (Adult or Child)
4) Date of visit
5) Theater Seat type (Standard or Gold)
6) Hotel name (if transportation is required)

Reservations may be made via phone, email and fax by providing us with all the required information as stated above. Alternatively, our online reservation service provides the most convenient way of making reservations and can be accessed via our website at www.phuketfantasea.fun

Payment is not required when making a reservation, except for online booking. However, tickets must be collected at least 1 hour prior to show time or the reservation is subject to cancellation. Reservations that have been fully paid in advance will not be subject to cancellation.

Please inform us of your cancellation at least 24 hours in advance. Otherwise, 50% cancellation fee shall be incurred. Bank charges, if any, shall be under the responsibility of the guest. No refund shall be given if guests fail to show up due to any reason (“no show”).

Phuket FantaSea is located on Kamala Beach, approximately 10 km north of Patong Beach (Phuket’s most well-known beach). Transportation in the form of Tuk Tuk (Taxi) is available on the island. For your comfort and safety, we recommend professional hotel transportation or our FantaSea van transfer service.

Phuket FantaSea is a nighttime cultural theme park that features numerous unique attractions carrying a Thai cultural theme. We do not feature any type of rides as may be found in more conventional amusement/theme parks.

We regret that, for the safety of all our guests and our own animals in the park, pets are strictly prohibited inside our park. A pet suite, located at the entrance of the Park, is available to provide temporary shelter for pets during your visit.

Wireless high speed internet (Wifi) is available for free at our FantaSea Carnival Club, located outside of the Park. Should you wish to use the internet while visiting Phuket FantaSea, please contact any of our staff members who will be able to provide assistance to you.

Our FantaSea Carnival Club provides various facilities such as wireless high speed internet, facsimile, shower room, TV and projection room as well as full time receptionists and maids. Please contact our staff should you wish to use the facility.

To allow time to visit all our attractions, for 21:00 and 19:30 show (Show Only or Show with Buffet Dinner regardless), the recommended arrival time is 18:30. For other show times, please arrive at least 1 hour before show time.

Your table will be assigned at time of ticket issuance. Should you have any special request, please inform our ticketing staff before tickets are issued. Although we cannot guarantee that all special requests are met, we promise that we will try our best to ensure your satisfaction.

The Golden Kinnaree Buffet Restaurant, one of the world’s grandest, is itself an experience not to be missed. If you do not wish to have the buffet, there is an a la carte restaurant, a fast food eatery, drink bars, and several snack booths located inside Festival Village that offer tempting alternatives.

Over 50 dishes are on offer, excluding desserts and fresh fruits. More, guests of Suriyamas may also enjoy a large selection of Thai and International buffet menu (over 70!) available in the connecting Golden Kinnaree Buffet Restaurant at no additional cost.

Vegetarian buffet line is not available in Suriyamas. However, guests of Suriyamas may enjoy all the dishes on offer in the connecting Golden Kinnaree Buffet Restaurant, which features a vegetarian buffet line daily. We do entertain special requests if given in advance.

At Suriyamas Buffet Restaurant, we try to make sure that the freshest of seafoods are cooked and served the way each guest likes it. Guests can choose from a selection of seafoods available on the day and have our chef cook them to their likings.

Although the food presented in Suriyamas is pork-free, Halal buffet line is regrettably not available in Suriyamas. However, guests of Suriyamas may enjoy all the dishes on offer in the connecting Golden Kinnaree Buffet Restaurant, which features a daily Halal buffet line in a special Muslim-only zone. We do entertain special requests if given in advance.

Birthday Cake can be ordered and served to your table on cue. Our Kinnaree angels will present the cake and sing the Birthday song for the guest. Please contact our reservation or any of our restaurant staff should you require this service.

Simply by contacting our reservation service at Tel: +66 76 385 111, +66 76 680 888 Fax: +66 76 385 222, +66 76 680 889 Email: ticket@phuketfantasea.fun or ask your agent for assistance.

Yes. Cancellation of the upgrade can be made but only before tickets are issued. Tickets issued are non-refundable and non-changeable.

Photography and video recording are prohibited inside the theater. All guests are requested to deposit all cameras, video cameras, camera phones and all recording devices at the Camera Deposit Counter at the entrance to the theater.

The show is suitable for both adults and children. However, please be advised that pyro effects in some scenes may be scary to young infants.

The narration and song in the show are in English and Thai, although music is used to conduct the show for most of the performance.

Due to the simple layout of our Park, most of our guests may freely enjoy themselves without the need for a tour guide. Should you prefer to have one, please contact our reservation for assistance.

There are several VIP ticket packages (FantaSea hospitality packages) available that will allow you to go through a special lane without having to queue as well as provide many other special benefits that can be enjoyed within the Park. For more information, please click here to go to the “Guest Services” section on this website.

We highly value our guest’s opinions and it is our policy to listen to and carefully consider all the suggestions and comments that our guests have on every aspect of our park. Comment forms are available at Land of Smiles information center, the Golden Kinnaree Buffet Restaurant and the Palace of the Elephants theater. Alternatively, please call our Customer Services Hotline at +66 76 385 144 or fax +66 76 385 166.

A Gift Certificate is a prepaid voucher that can be given to another guest as a present. There are 3 types of Gift Certificates available: Show Gift Certificate – for customers who wish to purchase our show tickets as a gift for other guests. Show with Dinner Gift Certificate – for customers who wish to purchase our Show with Dinner tickets as a gift for other guests. Souvenir Gift Certificate – for use in place of cash to purchase souvenir items within Phuket FantaSea premises.

In general, a guest is required to make a reservation before the Gift Certificate can be issued. If the visit date is not yet known, we recommend that a tentative date be booked and reservation be amended at a later time when visit date is confirmed. If, for some reason, a booking cannot be made, please contact us so that assistance can be provided.

Please note that holder of Souvenir Gift Certificate will be required to purchase a show ticket before he/she can enter the park and use the Certificate.


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