Guest Services

Available on-site during park operating hours.
Automated External Defibrillators
In the event of a cardiac emergency, Automated External Defibrillators (AED) are available throughout the Park for use by trained medical professionals only.
Birthday Surprise/Anniversary Celebrations
We welcome your ideas to make your special occasion even more memorable. There are many optional services that you can choose from such as Birthday Cake Presentation by Kinnaree Angels, Manohra's Mystical Greetings show, Welcome Parade by our actors/mascots, private limousine transfer, FantaSea Birthday Gift Package, etc.
FantaSea Hospitality Packages
For those discerning guests who are looking for that extra Magic, Phuket FantaSea provides 3 distinctive Hospitality Packages that guarantee an unforgettable evening of exclusive VIP treatment & services fit for a Kamala King, lavished with wonderful pleasantries and fun surprises! For more information or assistance, please kindly contact our FantaSea Hospitality Services at
Tel: 076 385 180 Email: info@phuketfantasea.fun or check out our website www.phuketfantasea.fun
First Aid
A practicing doctor and nurses are always on call during Park operating hours. A fully-equipped clinic is situated within walking distance from the Park.
Foreign Currency
The following currencies are accepted in most areas of the park:
Hand-free Shopping
Shop anywhere in our Park and pick up your shopping later at the Park Exit ('Land of Smiles' Information Center). Please inform our staff if you wish to use this complimentary service.
Luggage Deposit
For security reasons, we do not accept any luggage deposit within the park premises.
On-site Police
A Police station is located adjacent to Phuket FantaSea Park. Undercover policemen patrol our premises regularly for our guests' safety.
Personal Guide/Escort Service
Available only by advance request; English and Chinese (Mandarin) language only.
Petrol Station
Situated in the Car Park area. Please contact the Ticketing Office for assistance.
Services for Guests with Disabilities
Several services geared toward guests with disabilities are available. These include wheelchair service, disability parking, wheelchair routes to most attractions, wheelchair parking, escort service, special seating allocated for the disabled, restrooms for the disabled, Customer Convenience Center, etc. Please refer to our Guide for Guests with Special Needs for more information.
Services for Guests with Infants & Children
Attractions in Phuket FantaSea are suitable for all ages. In consideration of guests traveling with infants, we provide several services that guests may find useful. These include Baby Care Center, stroller rental & deposit service, infant high seat and dining utensils (inside restaurants), Children playroom with a live telecast of the show for adults (inside the theater), child cushion for theater seat, car seat, etc.
Services for VIP
Optional services for the privileged include VIP grand reception parade, character welcoming greetings, VIP souvenir package, priority seating inside restaurants and theater, private reception rooms, personal escort service, special menus, welcome announcements, and VIP fast lane. Your ideas are, of course, welcomed.
Services for Plus Size guests
Plus size theater seats are available. Please contact our theater staff.
Rental booth located at the entrance of Similan Entertainment Center. Kindly note that strollers not suitable for infants below 2 years of age.
Transportation rental
We provide coach & van rental service for business and excursion purposes in Phuket and nearby provinces.
VAT Refund for Tourists
Tourists spending more than a stipulated amount in total may obtain a VAT refund* form. Please contact our staff at the 'Land of Smiles' Information Center for assistance. *Terms and conditions apply.
Venue rental
The unparalleled combination of our venue, talents, and facilities is perfectly suited for unforgettable events and special functions. From conceptual design and set construction to equipment supply and production management, our experienced in-house special event team possesses the technical know-how and creative skills to ensure that customers' wishes are met competently and satisfactorily. For more information, please check out our website www.phuketfantasea.fun or contact event department at Tel: 076 385 000 Email: marketing@phuketfantasea.fun
Provided free of charge. Please inform us in advance as availability is limited. (A refundable deposit is required). An escort may be provided at an extra charge.

'Suggestions are Gold'

Phuket FantaSea aspires to be the best in our industry. We sincerely value your comments and opinions and appreciate the opportunity you give us to make corrections and improvements. Please contact any of our staff or our 'Land of Smiles' Information Center for suggestion forms.

© 2021 Phuket FantaSea Public Company Limited. All Rights Reserved.